1. Scope and Applicability
This Privacy Policy applies to all commercial buyers, procurement officers, institutional partners, and visitors interacting with Shri Mahadev Handlooms ("SMH", "we", "us", or "our") through our digital portal (smhtextile.com), trade desks, RFQ inquiry systems, and corporate communications.
2. Commercial Information Collected
In the course of processing B2B requests for quotation (RFQs), OEM custom manufacturing agreements, and supply contracts, we collect:
- Corporate Identity: Company legal name, business registration / tax identification (GSTIN, VAT, EIN, EORI), corporate website, and operating trade categories.
- Authorized Representatives: Contact person name, executive designation, official business email, direct telephone / WhatsApp mobile numbers.
- Procurement & Technical Specifications: Fabric construction parameters, target thread counts, GSM weights, yardage/meter estimates, target price expectations, destination ports, and custom design artwork/tech-packs.
- Technical Telemetry: IP addresses, browser types, country location headers, and referrer paths collected strictly for fraud prevention, cybersecurity, and spam filtering.
3. Lawful Basis and Purpose of Processing
We process your commercial data exclusively for legitimate international trade operations:
- Generating precise factory-direct price estimates and commercial proforma invoices.
- Coordinating international freight logistics, bill of lading documentation, and customs export filings.
- Maintaining technical quality control records and repeat-order fabric specifications.
- Communicating real-time production milestone updates and shipping tracking schedules.
4. Non-Disclosure & Commercial Trade Secrets
We recognize that custom fabric specifications, private-label branding assets, proprietary jacquard weave files, and buyer volume requirements constitute valuable trade secrets. SMH never sells, leases, or trades commercial customer data to third-party marketing entities.
Information is shared strictly with vetted logistics partners (shipping lines, freight forwarders), customs authorities, and testing laboratories (e.g., SGS, Intertek) solely to the extent required for lawful export clearance.
5. Cross-Border Data Transfers & Storage Security
Our digital infrastructure employs TLS 1.3 encryption, enterprise firewalls, and restricted role-based database access. Commercial records are retained in compliance with Indian Directorate General of Foreign Trade (DGFT) statutory retention mandates and international commercial archiving regulations.
6. Buyer Rights & Contact Information
Commercial clients may at any time request verification, correction, or archival deletion of their representative records by contacting our corporate data controller: